Terms of Service

Who can use Waura

You must be at least 13, or older if the law where you live sets a higher age for using a service like ours on your own. If you are under 18, or under the age of majority where you live, you need a parent or guardian to agree to these Terms for you where the law requires it, and their permission before buying anything. The Service is offered from the United States; if you use it elsewhere, you are responsible for following local law.

The waitlist

Joining the waitlist means we may email you about Waura, including its launch and early access. It does not create an account, reserve a price, or promise that the Service, any feature, or any title will launch or launch on any date. You can leave the list with the unsubscribe link in any email or by writing to [email protected].

Waitlist offer. If a waitlist offer is shown when you join, such as a free first month of Waura+, you get it once, when we launch, on the account that uses the email you joined with, and you claim it by starting that plan. When the free period ends, the plan renews at the price shown when you start it unless you cancel first. One offer per person; it has no cash value, cannot be transferred or combined with other trials, and lapses if not claimed within 60 days of our launch email. We may change or end offers for people who have not yet joined, and may refuse offers obtained through duplicate or fake accounts.

Your account

You don’t need an account to watch or buy in the app. Without one, what you buy is kept with the app on your phone, so it can be lost if you delete the app or change phones. Signing in, with Apple, Google, or a code we email you, is optional and keeps your coins and purchases with you across devices.

If you sign in, give us accurate information and keep your sign-in private. You are responsible for everything done through your account. One person per account; accounts may not be shared, sold, or transferred. Tell us at once at [email protected] if you think someone else has used yours.

You can delete your account at any time in the app, at Me › Account › Delete account. That deletes your coins and the episodes you unlocked, and it can’t be undone. It does not cancel VIP, which Apple bills: cancel that in your Apple Account settings too.

What you are watching

Waura is short dramas told in quick episodes, for viewers 13 and up. Stories can include kissing, heartbreak, arguments, mild language, and dramatic moments. You choose what to watch.

Everything on the Service is fiction, made with digital and generative AI tools. Characters, names, voices, and events are invented; any resemblance to a real person, living or dead, is unintended and coincidental. Nothing on the Service is advice, a statement of fact, or an endorsement, and AI-made content can contain errors or artifacts.

Free episodes and buying in the app

The first episodes of every series are free. After that, the next locked episode of a series opens free once a day, and you can open episodes sooner in any of the ways below. Everything is sold in our iOS app through Apple’s in-app purchase, at the price shown in the app before you buy, and charged to your Apple Account.

• Coins. Coins come in packs, some with bonus coins included. 60 coins open one locked episode, and it stays open for good. More in Section 7.
• Unlock This Series. A one-time purchase that opens every episode of one series for good. It is not a subscription and does not renew. If there is nothing left to open in that series when the purchase lands, you get coins instead, as the app says at the time.
• VIP. A subscription that opens every episode while it is on. More in Section 6.
• Restore Purchases. If you reinstall the app or move to a new phone, tap Restore Purchases in the Store or under Me to bring back VIP and what you bought with the same Apple Account.

Episodes you open stay open for as long as we offer that series. If we stop offering a series you paid to open, we will tell you and, where the law requires, make it right. A purchase that is refunded is taken back: the episodes it opened lock again, or the coins it added are removed.

VIP

• Plans. VIP is offered weekly (the first week may cost less), monthly, or yearly, at the price shown in the app before you buy. A lower first-week price can be used once per Apple Account.
• Billing and renewal. Payment is charged to your Apple Account when you confirm the purchase. VIP renews automatically at the same price for the same period unless you turn off auto-renew at least 24 hours before the current period ends. Your Apple Account is charged for the renewal within the 24 hours before the period ends.
• Managing and cancelling. Manage or cancel VIP in your Apple Account settings (on iPhone: Settings › your name › Subscriptions). If you cancel, VIP stays on until the end of the period you paid for. Deleting the app or your Waura account does not cancel it.
• Price changes. If VIP’s price goes up, Apple tells you before it applies and, where its rules require, asks you to agree first.

Coins

• Coins you buy never expire. That includes the bonus coins that come with a pack. They stay on your account until you spend them.
• Free coins can. Coins we give you for free, such as a welcome gift or a promotion, may expire. When they do, we tell you when, in the place you get them.
• A licence, not money. Coins are a limited licence to open episodes on the Service. They are not currency or property, have no cash value, earn no interest, and cannot be sold, transferred, or exchanged for cash, except where the law requires.
• Spending. Coins are spent when you open a locked episode, or, only if you turn on auto-unlock, on the next locked episode as you reach it; you can turn auto-unlock off at any time. What a coin opens is shown before you spend it, and we may change it going forward. Episodes you already opened stay open. Spent coins are not returned.
• Mistakes. We may correct coins added in error, and remove coins obtained by fraud, a refund, or a breach of these Terms. Coins end when your account is deleted.

Payments, taxes, and refunds

• Apple handles payment. Purchases in the app are billed by Apple under Apple’s terms. We never see your card.
• Refunds. Refunds for purchases in the app are requested from Apple, at reportaproblem.apple.com, and Apple decides them under its policies. If something you bought didn’t work, email [email protected] and we will help.
• Taxes. Prices may include sales tax, VAT, or similar taxes, as Apple shows them. Prices can differ by country.
• EU and UK. Access to digital content starts as soon as you buy. By buying, you ask for it to start at once and acknowledge that you then lose the right to withdraw from the purchase.
• Past web purchases. We no longer sell on waura.com. Anything bought there earlier was paid through Stripe and keeps working under the terms shown when you bought it; email us about it at [email protected].

Your licence and the rules

We give you a personal, limited, non-exclusive, non-transferable, revocable licence to stream the Service for your own private, non-commercial viewing, for as long as you have access. Everything else is reserved: the content, software, name, logos, and look of the Service belong to us or our licensors. You may not:

• download, record, screen-capture, copy, redistribute, publicly show, or re-upload any content, or get around any protection on it;
• share or resell access to your account;
• scrape, crawl, or copy the Service, or use it or its content to build, train, or test any AI model or dataset;
• reverse-engineer the Service, interfere with it or its security, or overload it;
• use the Service if you are under the minimum age, or to break any law or anyone’s rights.

Feedback and copyright

If you send us ideas or feedback, we may use them freely, without payment or credit to you.

If you believe something on the Service infringes your copyright, send a notice to our designated agent (below) with: your contact details; the work and the material you say infringes it, with where it appears; a statement that you believe in good faith the use is not authorized; a statement, under penalty of perjury, that your notice is accurate and that you own the right or may act for its owner; and your physical or electronic signature. We may remove material and end the accounts of repeat infringers.

DMCA Designated Agent: Copyright Manager, Waura, Inc., 131 Continental Dr, Suite 305, Newark, DE 19713. Phone: (786) 840-8333. Email: [email protected].

Changes, suspension, and ending

The Service changes. We may add, change, or remove titles, features, plans, devices, and prices, or suspend or stop the Service, at any time. No title is promised to stay available, except as Section 5 says for episodes you paid to open. If we shut down the Service entirely, we will tell you first and, where the law requires, refund what you paid for and could not use.

You may stop using the Service and close your account at any time. We may suspend or close your account, with or without notice, if you break these Terms, if we must for legal reasons, or to protect the Service or others. When your account closes, your licence and any coins end.

Other companies and the iOS app

The Service relies on other companies, such as payment, hosting, and sign-in providers, which have their own terms. We are not responsible for their services, or for sites and apps we link to.

If you use our iOS app: these Terms are between you and us, not Apple, and we, not Apple, are responsible for the app and its content. Apple has no duty to maintain or support the app. If the app fails to meet a warranty that applies to it, you may tell Apple, and Apple will refund its purchase price, if any; Apple has no other warranty obligation. Apple is not responsible for claims about the app, including product liability, failure to meet legal requirements, consumer protection, or intellectual property claims. You confirm you are not in a country subject to a US embargo or on a US list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

No warranties

THE SERVICE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE AVAILABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT ANY CONTENT WILL BE ACCURATE, SUITABLE FOR YOU, OR REMAIN AVAILABLE, OR THAT DEFECTS WILL BE CORRECTED. YOU USE THE SERVICE AT YOUR OWN RISK.

Limits on our liability

TO THE FULLEST EXTENT THE LAW ALLOWS, WAURA, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR USE, OR FOR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO THE SERVICE, ITS CONTENT, OR THESE TERMS, UNDER ANY THEORY OF LIABILITY (CONTRACT, TORT INCLUDING NEGLIGENCE, STATUTE, OR OTHERWISE), EVEN IF WE WERE TOLD THEY WERE POSSIBLE.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) US$50.

These limits are an essential part of the bargain between us and apply even if a remedy fails of its essential purpose. Nothing in these Terms limits liability that cannot be limited by law, such as for fraud or, where the law provides, death or personal injury caused by negligence; where a law does not allow a limit, our liability is limited to the smallest amount it permits. Some of these exclusions may not apply to you depending on where you live, including in New Jersey.

Indemnity

You will defend, indemnify, and hold harmless Waura, Inc. and its officers, directors, employees, and agents from any claim, loss, liability, and expense (including reasonable legal fees) arising out of your use of the Service, your breach of these Terms, or your violation of any law or anyone’s rights.

Disputes: arbitration and class action waiver

Talk to us first. Before starting any claim, send a written description of it, with your name and account email, to [email protected], and give us 60 days to resolve it. We will do the same for you. Any time limit for the claim pauses during those 60 days.

YOU AND WAURA, INC. AGREE THAT ANY DISPUTE ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, NOT IN COURT, EXCEPT THAT EITHER OF US MAY BRING AN INDIVIDUAL CLAIM IN SMALL CLAIMS COURT, AND EITHER OF US MAY SEEK AN INJUNCTION IN COURT TO STOP INFRINGEMENT OR MISUSE OF INTELLECTUAL PROPERTY. YOU AND WAURA, INC. EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR TAKE PART IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION.

• Rules. The American Arbitration Association administers the arbitration under its Consumer Arbitration Rules, before one arbitrator, by video or in the county where you live. The Federal Arbitration Act governs this section. The arbitrator decides all questions about the scope, validity, and enforceability of this section, except that a court decides questions about the class action waiver and the mass-filing process below.
• Fees. Fees follow the AAA rules; for claims under $10,000 we pay the filing, administration, and arbitrator fees unless the arbitrator finds the claim frivolous.
• Relief. The arbitrator may award relief only to you individually and only as needed for your claim.
• Many claims at once. If 25 or more similar demands are brought by or with the same lawyers or coordinated parties, they will be administered in batches of up to 25, and only one batch will proceed at a time, with the others held until it is decided. Any time limits pause meanwhile.
• One year. To the extent the law allows, a claim must be brought within one year after it arises, or it is permanently barred.
• Opting out. You may opt out of this section by emailing [email protected] within 30 days of first accepting these Terms, with your name, account or waitlist email, and a clear statement that you opt out of arbitration. Opting out does not affect the rest of these Terms.

If the class action waiver is found unenforceable for a claim, that claim goes to court, after any individual arbitration of the other claims, and the rest of this section still applies.

Governing law and courts

The laws of the State of Delaware and of the United States govern these Terms, without regard to conflict-of-law rules. Any claim not subject to arbitration must be brought only in the state or federal courts located in Delaware, and you and we consent to their jurisdiction. This does not take away protections of the law where you live that cannot be waived by contract.

Changes to these Terms

We may change these Terms. The date at the top shows the latest version. If a change is material, we will tell you by email or in the Service before it takes effect. Using the Service after that means you accept the new Terms; if you do not, stop using the Service and cancel VIP. Changes do not apply to disputes already notified under Section 16.

General

These Terms, the Privacy Policy, and what is shown before you buy are the entire agreement between you and us about the Service. If any part is unenforceable, it is limited to the minimum extent needed and the rest stays in effect. Not enforcing a term is not a waiver of it. You may not assign these Terms; we may assign them, including to a successor of our business. We are not responsible for delays or failures caused by events beyond our reasonable control. You agree to receive notices and agreements electronically, by email or in the Service, and that they satisfy any requirement that they be in writing. You may not use the Service in violation of US export or sanctions laws. Sections that by their nature should survive (including coins, payments, licences, disclaimers, limits of liability, indemnity, and disputes) survive the end of your use of the Service. Headings are for convenience only.

Contact

Waura, Inc., a Delaware corporation. Questions about the Service: [email protected]. Legal notices: [email protected].